May 162019

  • Job Type: Ongoing – Full Time
  • Category: Other
  • Location: Wellington
  • Date Advertised: 15-MAY-19
  • Job Reference: MBIE/1398350
  • Job Title: Resolutions Analyst
  • Business Unit:
  • Division:
  • Summary:
  • Develop a career within Immigration New Zealand
  • Be part of a supportive, passionate and dynamic team 
  • Permanent opportunity – Wellington


About the role

An exciting opportunity has come about for a dynamic and motivated Resolutions Analyst to join Immigration Resolutions, Service Design and Performance Group, Immigration New Zealand (INZ).

Immigration Resolutions team members are responsible for investigating, analysing and preparing well-ordered and timely case summaries, submissions, assessments and correspondence; and identifying applicable legislative, policy and procedural requirements. The team also administers INZ’s Complaints and Feedback Policy and Process, provides expertise on complex decision making and contributes insights and analysis of issues to assist INZ to become a learning organisation.

In this role you will prepare correspondence and written communication to a high standard of accuracy, grammar, clarity and presentation.

What we offer

  • Enjoy the challenges associated with providing superb quality and timely services in a complex operational environment
  • Work alongside a supportive, passionate and dynamic team
  • Gain experience in and develop your skills further within Immigration New Zealand

 Skills and experience required:

  • Strong written and communication skills
  • Knowledge of Immigration policy and related issues
  • Excellent ability in creating key stakeholder relationships, with a strong customer service focus
  • A good standard of computer literacy and word processing
  • Excellent analytical ability with a great eye for detail and an ability to work consistently with a high level of accuracy
  • Proven time management skills with the ability to work both independently and collaboratively
  • A flexible and responsive approach
  • Must have legal right to live and work in NZ

About MBIE

The purpose of the Ministry of Business, Innovation and Employment (MBIE) is to Grow New Zealand for All. Our goal is to create a strong and high-performing economy by creating an environment that supports businesses to become more productive and internationally competitive.

How to apply:

Click on the APPLY button below in order to be directed to our on-line careers website. You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.

Email Fi Sanderson on quoting ref MBIE/1398350 if you have any further questions.

Applications close at 5pm on Friday 31 May 2019.


click here for more details and apply to position


Tipical Questions
“Where do you want to be five years from now?” “What employers are really asking is, ‘Is this job even close to your presumed career path? Are you just applying to this job because you need something? Are your long-term career plans similar to what we see for this role? How realistic are your expectations for your career? Have you even thought about your career long-term? Are you going to quit after a year or two?’”
Questions to ask
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.